Location: United Kingdom
Job Type: Full-Time

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Overview:

We are seeking a dedicated and efficient Band 3 Administrator to join our Bowel Cancer Screening team. The successful candidate will play a key role in providing high-quality administrative support, ensuring smooth daily operations, and maintaining patient-focused service standards in accordance with QA and JAG guidelines.

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Key Responsibilities:

Administrative Support & Communication:

• Provide essential admin support to the department, contributing to a patient-focused service.
• Maintain a professional and corporate image at all times.
• Communicate and collaborate with colleagues to enhance service efficiency.
• Prioritise workload effectively to meet deadlines.

Systems & Data Management:

• Use Trust IT systems (Cerner, Medilogik, National Summary Care Record, Sunquest ICE Desktop) for patient registration, appointment/result checking, and letter/questionnaire creation.
• Maintain and update patient information using the National Bowel Cancer Screening System (BCSS).
• Record patient feedback and comments from returned questionnaires with accurate data entry.
• Update BCSS and Casper (Endoscopy referral system) with relevant episode notes.

Patient Coordination:

• Assist Programme Coordinators in preparing endoscopy lists (updating demographics, printing wristbands/labels, and requesting GP summaries).
• Admit and discharge patients via Cerner for accurate bed state records.
• Validate and update 18 Week Wait pathways to ensure correct coding.

Communication & Confidentiality:

• Handle high volumes of incoming calls, voicemails, and enquiries from patients, GP surgeries, and relatives with professionalism and courtesy.
• Deal with sensitive patient information, maintaining confidentiality at all times.
• Use email communication effectively to respond and forward relevant messages.

Administrative Duties & Support:

• Open, prioritise, and action urgent incoming/outgoing post.
• Support the Programme Manager with ad hoc administrative duties to maintain smooth operations.
• Organise, monitor, and order stationery and Print Room supplies.
• Manage daily patient refreshment orders from the Cafeteria using appropriate budget codes.
• Organise weekly volunteer work schedules within the department.

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Requirements:

• Previous experience in an administrative healthcare setting preferred.
• Proficient in IT systems and data entry.
• Excellent communication and organisational skills.
• Ability to handle sensitive information with discretion.
• Strong multitasking and prioritisation abilities.

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If you’re passionate about healthcare support services and have a keen eye for detail and organisation, we invite you to apply for this role and become a valued part of our team.

Apply Now

Send your CV and application to careers@zansrecruitment.com or apply directly through our website.

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